Comment & Analysis
FinTech
Retail Banking
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The race to serve bank customers’ digital needs
When Bain & Company surveyed 83,000 customers in 22 countries recently, we found that more than one-third of them bought a banking product from their primary bank’s competitors during the past year. The rate of defection reached an average of 28 per cent in developed countries and 47 per cent…
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Click here to read the full story: Gulf News